Support
Last updated: September 23, 2026
Stockly is an inventory and asset tracking app for small businesses — scan barcodes and QR codes, track stock levels and assets, run stock counts, and see a full activity history.
If you have a question, hit a problem, or want to request a feature, email us. We read every message and reply, usually within 2 business days.
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When reporting a problem, it helps to include your device model and iOS version, the app version (shown in More → About), and the steps that led to the issue.
Frequently asked questions
How do I scan a barcode or QR code?
Open the Scan tab and point the camera at the code. The first time, iOS asks for camera permission — tap Continue, then Allow. If a scanned code isn't linked to a product yet, Stockly offers to create one.
The camera doesn't open on the Scan screen.
Camera access is off for Stockly. Open iOS Settings → Stockly → Camera and turn it on. You can also reach this from the Scan screen: tap Open Settings.
How do I add or import products?
Add a product with the + button on the Inventory tab. To import in bulk, use More → Import products (or the import button on an empty inventory), pick a CSV or Excel (.xlsx) file and confirm the column mapping. Importing is free, up to your plan's product limit. Exporting to CSV and PDF reports are available on Stockly Pro.
How do low-stock alerts work?
Set a minimum stock on a product. When its quantity drops to or below that minimum, Stockly sends a notification to the workspace owner and admins who turned alerts on. Turn them on or off under More → Notifications → Low stock alerts; if iOS notifications are blocked, enable them in iOS Settings → Stockly → Notifications. Alerts are free on every plan.
How do I print labels?
Open a product, tap ⋯ → Generate label, and choose a sheet format. Stockly gives items without a barcode their own QR code, so they can be scanned like any other product.
Can I use Siri, Shortcuts or the Action button?
Yes, on iOS 16 or later, with nothing to set up. Say “Scan in Stockly”, “New count in Stockly”, “Search in Stockly”, “Low stock in Stockly” or “Out of stock in Stockly”, or find the same actions in the Shortcuts app. Each one opens Stockly in the right place: low stock and out of stock open the inventory already filtered. On an iPhone with an Action button, go to iOS Settings → Action Button → Shortcut and pick a Stockly action, such as Scan.
How do workspaces and team members work?
Your data lives in a workspace, and every change is attributed in the activity history. Inviting other people to your workspace is not available yet — it's coming in a future update.
How do I manage or cancel my subscription?
Stockly Pro is billed by Apple through the App Store. Manage or cancel it in iOS Settings → [your name] → Subscriptions. Cancelling keeps your data; it just returns you to the free plan at the end of the billing period.
How do I delete my data or my account?
Under More → Account you can delete the workspace (erases all of its content) or delete your account. Deletion is immediate and irreversible. Deleting your account does not cancel an active subscription — cancel that in your App Store settings.
I forgot my password.
On the sign-in screen, tap Forgot password and enter your email. You'll get a reset link. If you signed up with Google or Apple, use that same button to sign back in — there's no separate password.
Is my data backed up?
Your data is stored in the cloud and backed up automatically by our infrastructure provider. See the Privacy Policy for details on storage and retention.
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